How long until I receive an email confirmation for my order?
You should be receiving an order confirmation no later than 10 minutes after placing your order. If for any reason you don’t receive one please contact us.
We process and ship your order within 1-3 business days.
When can I begin tracking my order?
You may begin tracking your order 24 hours after it has been shipped and you should also receive an email stating that your order has shipped with a tracking number included.
My package has been lost/ stolen. What can I do?
Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for it. Once we send the liability is between you and USPS; however, we will do our best to help you find your package as each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS to file a claim.
We will not look into lost/stolen packages 10 days after the scheduled delivered date.
If your package becomes returned due to a wrong address, there will be a fee of $7 for reshipments. We ask that you double check shipping addresses before placing an order to avoid any additional costs.
For any additional questions please email us contactshopwhitebox.com
Thank you for all the kind support!